Privacy Policy

Effective Date: October 25^th, 2024

1. Introduction

Debeaut SIA ("we," "us," or "our") built the Debeaut app ("App") as a free service. This Privacy Policy applies to all users, regardless of their location, and explains how we collect, use, disclose, and safeguard your personal information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Company and Contact Information

• Company Name: Debeaut SIA
• Registration Number: 40203328794
• Registered Office Address: Riga, Ganibu dambis 26A, LV-1005
• Data Protection Officer (DPO):
  Name: Pavel Kuzerin, General Manager
  Email: p.kuzerin@debeaut.org
  Phone: +44 (208) 157-0709
  Address: Riga, Ganibu dambis 26A, LV-1005, Latvia

3. Information Collection and Use

We collect various types of information for different purposes to provide and improve our Service to you.

3.1 Personal Data

a. Photos:

• Collection: Only photos that you upload as part of a photo review for the service you received.
• Purpose: Displayed to other users in the App feed to showcase stylist work.
• Consent: You provide consent by selecting and uploading photos. We do not access any other photos on your device.
• Storage: Stored on our servers to facilitate sharing and viewing by other users.

b. Messages:

• Collection: Messages sent to you by Debeaut and messages exchanged through the App's built-in messenger.
• Purpose: Necessary for booking services, receiving notifications, and fulfilling legal obligations.
• Storage: Messages are stored on our servers for legal compliance and to ensure service quality.

c. Phone Number:

• Collection: Required when booking a service or logging in.
• Purpose: Allows stylists to contact you and for us to send booking updates and necessary communications.
• Storage: Stored securely on our servers and encrypted using standard encryption protocols.

d. Email:

• Collection: Collected if you choose to log in using your email or provide it for communications.
• Purpose: Alternative contact method and necessary for account-related communications and notifications.
• Storage: Stored securely on our servers.

e. Geolocation:

• Collection: Collected when you use location-based features, with your consent.
• Purpose: To show relevant photo reviews and services near you.
• Opt-Out: You can decline geolocation access, and you will receive generic content.

f. Search and Sales History:

• Collection: Records of your searches and purchases within the App.
• Purpose: To provide personalized service options, recommendations, and discounts.

g. Technical Data:

• Collection: Device type, operating system, IP address, and App version.
• Purpose: To ensure compatibility, improve services, analyze usage, and for statistical analysis.

3.2 Legal Basis for Processing (Under GDPR)

• Contractual Obligation: Processing is necessary for the performance of a contract with you.
• Consent: For certain data, we rely on your explicit consent.
• Legitimate Interests: For improving our services and user experience.
• Legal Obligations: Compliance with applicable laws and regulations.

4. User Rights Under GDPR

You have the following rights regarding your personal data:

1. Right to Access, Rectify, or Erase Data:
• You have the right to request access to your personal data held by us, correct any inaccuracies, or request deletion.
• How to Exercise: Contact us at business@debeaut.org.
2. Right to Restrict or Object to Processing:
• You may request limitations on how we process your data under certain circumstances.
• How to Exercise: Contact us at business@debeaut.org.
3. Right to Data Portability:
• You can request a copy of your data in a structured, commonly used, machine-readable format.
• How to Exercise: Contact us at business@debeaut.org.
4. Right to Withdraw Consent:
• You may withdraw your consent at any time for processing based on consent.
• How to Exercise: Adjust your settings in the App or contact us.
5. Right to Lodge a Complaint:
• If you believe we are processing your data unlawfully, you have the right to complain to a supervisory authority.

5. Data Retention

We retain your personal data for as long as your account is active and as necessary to fulfill the purposes outlined in this Privacy Policy. After account deletion, we retain data for five (5) years to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement robust security measures to protect your data:

• Encryption: Data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Our databases are encrypted with AES-256 encryption.
• Secure Servers: We use secure servers located in the Netherlands.
• Regular Assessments: We conduct regular security assessments to prevent unauthorized access.
• Access Controls: Access to personal data is restricted to authorized personnel only.

7. Data Breach Procedures

In the event of a data breach:

• Notification to Users: We will notify affected users without undue delay via the App's internal messenger and via email if possible.
• Notification to Authorities: We will report the breach to relevant supervisory authorities within 72 hours, as required by law.
• Investigation: We will promptly investigate and take necessary measures to mitigate the breach.

8. Cookies and Tracking Technologies

Our App uses cookies and similar tracking technologies through third-party services:

• Purpose: Security enhancements, service improvement, analytics, and personalized content.
• Third-Party Cookies: Collected by services like Google Analytics, Sentry, GoDaddy, Stripe, and Cloudflare.
• User Consent: Upon first use of the App or website, you will be presented with a cookie notice and given the option to accept or manage cookies.
• Management: You can manage your cookie preferences in the App settings or discontinue use if you do not consent.

Cookies Used:

1. Google Analytics:
• Purpose: Tracks user behavior for analytics.
• Cookies: _ga, _gid, _gat.
2. Sentry:
• Purpose: Error tracking and performance monitoring.
• Cookies: sentry-sc, session, __stripe_sid, __stripe_mid.
3. GoDaddy:
• Purpose: Domain services and interaction tracking.
• Cookies: Various, including essential and behavioral data cookies.
4. Stripe:
• Purpose: Payment processing and fraud prevention.
• Cookies: __stripe_sid, __stripe_mid.
5. Cloudflare:
• Purpose: Security and performance enhancements.
• Cookies: __cf_bm, cf_clearance, _cfuvid.

Links to Third-Party Privacy Policies:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics
• Sentry
• Cloudflare
• GoDaddy
• Stripe
• Twilio

9. Service Providers

We employ third-party companies for the following purposes:

• Service Facilitation: To enhance our Service.
• Service Provision: To perform Service-related tasks.
• Analysis: To analyze Service usage.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated under Data Processing Agreements (DPAs) not to disclose or use it for other purposes.

10. International Data Transfers

• Data Storage: All data is stored on servers located within the European Economic Area (EEA).
• Data Transfer: We do not transfer your personal data outside the EEA. If in the future we need to transfer data internationally, we will ensure appropriate safeguards are in place in accordance with GDPR.

11. Children's Privacy

• Age Restriction: Users under the age of sixteen (16) are not permitted to use our App.
• Age Verification: We implement age verification measures during the account creation process.
• Parental Consent: We do not knowingly collect data from children under 16. If you become aware that a child has provided us with personal data, please contact us to have it removed.

12. SMS Communications

12.1 Collection and Use

• Purpose: To facilitate account verification, booking confirmations, payment requests, booking updates, reminders, and feedback requests.
• Data Shared: Only your phone number is shared with our SMS service provider, Twilio.

12.2 Consent

• Opt-In: By providing your phone number and agreeing to our Terms and Conditions, you consent to receive SMS communications necessary for the Service.
• Opt-Out: You may opt-out at any time by replying "STOP" to any SMS message from us. Please note that opting out may affect your ability to receive important notifications related to your bookings.

12.3 Standard Rates

• Message and Data Rates: Standard rates may apply as per your mobile carrier's plan.

13. Marketing Communications

• Emails and Push Notifications: We may send you emails and push notifications regarding service updates, promotions, and personalized content.
• Consent: We obtain explicit consent for marketing communications during account creation or through your account settings.
• Opt-Out: You can manage your communication preferences in the App settings or by contacting us.

14. Policy Updates and Notifications

We may update our Privacy Policy periodically:

• Notification: We will notify you of significant changes via the App's internal messenger and email if available.
• Advance Notice: For material changes, we will provide at least 30 days' notice before the new terms become effective.
• Acceptance: Continued use of the Service after changes indicates your acceptance of the updated Privacy Policy.

15. Supervisory Authority

If you have concerns about our data handling practices, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk/
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

16. Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us:

• Email: business@debeaut.org or p.kuzerin@debeaut.org
• Phone: +44 (208) 157-0709
• Address: Riga, Ganibu dambis 26A, LV-1005, Latvia

 

Terms and Conditions

Effective Date: October 25^th, 2024

1. Acceptance of Terms

By downloading or using the Debeaut app ("App"), you agree to these Terms and Conditions ("Terms"). If you do not agree with these Terms, you may not use the App. To proceed with account creation, you must check the checkbox stating "I agree with Terms and Conditions."

2. Company Information

• Company Name: Debeaut SIA
• Registration Number: 40203328794

• Registered Office Address: Riga, Ganibu dambis 26A, LV-1005, Latvia

3. User Eligibility and Account Creation

3.1 Eligibility Criteria

• Age Requirement: You must be at least sixteen (16) years old to use the App.
• Age Verification: We implement age verification measures during the account creation process.
• Device Requirements: Compatible with iOS 11 and higher or Android 12 and higher.
• Payment Method: You must own a valid credit or debit card for booking services. Payment details are processed securely by Stripe; we do not store your payment information.

3.2 Account Security

• Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Unauthorized Access: Notify us immediately at business@debeaut.org if you suspect any unauthorized use of your account.

3.3 Account Termination

• By User: You may terminate your account at any time via the App or by emailing business@debeaut.org.
• By Debeaut: We may suspend or terminate your account for violations of these Terms or applicable laws. We reserve the right not to disclose the reasons for suspension or termination.

4. User Conduct and Obligations

4.1 Permitted Uses

You may use the App to:

• View and interact with photo reviews.
• Like, share, comment, post content, and create polls.
• Book and pay for services from stylists.
• Register salons, manage bookings, and communicate with others.
• Engage in other activities generally accepted in social networks, provided they comply with these Terms.

4.2 Prohibited Activities

You agree not to engage in the following prohibited activities:

• Unauthorized Access: Attempting to access accounts or data not intended for you.
• Harassment: Engaging in harassment, abuse, or threats against other users.
• Misuse of Services: Misusing SMS services, spamming, or sending unsolicited communications.
• Inappropriate Content: Posting offensive, obscene, illegal, or 18+ content.
• Automated Actions: Using bots, scripts, or automation tools without authorization.
• Intellectual Property Infringement: Posting copyrighted material without permission.
• Illegal Activities: Sharing content related to drugs, child abuse, or any other illegal activities.
• Data Mining: Collecting or harvesting any personally identifiable information.

Violations may result in immediate account suspension or termination and may be reported to appropriate authorities.

5. Intellectual Property Rights

5.1 Ownership

• App Content: All content and materials in the App, including but not limited to text, graphics, logos, and software, are owned by Debeaut SIA or our licensors.

5.2 User-Generated Content

• License Grant: By submitting content, you grant Debeaut SIA a non-exclusive, royalty-free, worldwide, transferable, sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with providing the Service and for marketing purposes.
• Right to Erasure: You may delete your content or account at any time, and we will remove your content from public view. However, copies may remain in backup storage for a limited period.
• User Responsibility: You represent and warrant that you own the rights to the content you post or have obtained all necessary permissions.

6. Communications

6.1 SMS Communications

• Usage: SMS messages are used for account verification, booking confirmations, payment requests, booking updates, reminders, and feedback requests.
• Consent: By providing your phone number and agreeing to these Terms, you consent to receive necessary SMS communications.
• Opt-Out: You may opt-out at any time by replying "STOP" to any SMS message from us. Opting out may affect your ability to receive important notifications related to your bookings.
• Standard Rates: Message and data rates may apply.

6.2 Emails

• Purpose: To provide updates on Terms and Conditions, new features, promotional offers, and personalized content.
• Consent: We obtain your consent for marketing emails. You can manage your preferences in your account settings.
• Opt-Out: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us.

6.3 Push Notifications

• Purpose: To deliver timely information such as messages, booking reminders, and service updates.
• Customization: Adjust notification preferences in the App settings.

7. Third-Party Services and Links

7.1 Disclaimer

• Third-Party Content: Debeaut SIA. is not responsible for content or services provided by third parties.
• No Endorsement: Inclusion of third-party links does not imply endorsement.

7.2 User Responsibility

• At Your Own Risk: You engage with third-party services at your own risk.
• Review Terms: You should review third-party terms and privacy policies before proceeding.

8. Disclaimers and Limitation of Liability

8.1 Disclaimer of Warranties

• The App is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
• We do not warrant that the App will be uninterrupted, secure, or error-free.

8.2 Limitation of Liability

• UK Specific Compliance: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
• To the maximum extent permitted by law, Debeaut SIA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data.

9. Indemnification

You agree to indemnify, defend, and hold harmless Debeaut SIA, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the App or violation of these Terms.

10. Governing Law and Dispute Resolution

10.1 Governing Law

• These Terms are governed by and construed in accordance with the laws of Latvia and European Union.

10.2 Dispute Resolution

• Amicable Resolution: Parties agree to attempt to resolve any dispute through good faith negotiations.
• Alternative Dispute Resolution: If unresolved, disputes may be submitted to mediation or arbitration in accordance with the rules of the UK Arbitration Act 1996.
• Jurisdiction: If legal action is necessary, you agree to submit to the exclusive jurisdiction of the courts of Latvia and European Union.

11. Changes to Terms

• Notification: We will inform you of any changes to these Terms via email or in-app messages.
• Advance Notice: For material changes, we will provide at least 30 days' notice before the new terms become effective.
• Acceptance: Continued use of the App after changes indicates your acceptance of the updated Terms.

12. Entire Agreement

These Terms, along with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Debeaut SIA, superseding all prior agreements.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Waiver

Failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15. Contact Information

If you have questions or concerns about these Terms, please contact us:

• Email: business@debeaut.org or b@debeaut.org
• Phone: +44 (208) 157-0709
• Address: Riga, Ganibu dambis 26A, LV-1005, Latvia

16. Partner Terms of Business

The "Partners Terms of Business" is a separate document that outlines terms specific to partners offering services through Debeaut. If you are a partner, please refer to that document for detailed information.